Payment Method: Paypal, VISA, MASTER, JCB, AMEX
- Payment by credit cards issued in South Korea may be rejected.
- Your order can be canceled or pending when it is considered to be paid by stolen credit/debit cards or under a name that doesn’t match the account holder.

• Method: EMS, DHL
  Period: 5 to 30 days
  Destination: Worldwide (destinations where EMS, DHL is available except Japan, China, Macau, and Hong Kong)
  Cost: International shipping fee
  
  The list of shipping destinations is subject to change.
  ※ The list of shipping destinations is subject to continuous change due to the Covid-19 pandemic. For more information, please make an inquiry on the Customer Service board.
  - Shipping may be delayed due to stock availability and warehousing operations.
  - Delivery takes 5 to 30 business days depending on your destination.
  - If your order includes made-to-order or pre-order items, your shipment will be dispatched when all items you purchase are prepared.
  - If the item you purchase is out of stock, you will be notified individually.
  - Your shipment may not arrive on the scheduled date due to custom clearance or shipping operations.
  - Customs charges are calculated based on the materials, manufacturing methods, and purposes of imported products. Make an inquiry to your local customs office for more information.
  - Recipients are responsible for taxes or customs charges levied on the imported product by the local customs office.

Make a private inquiry to our customer service within 7 days of delivery and include the picture or video of your item to prove the grounds  for exchanges/refunds (the whole item or defective part), order number, barcode, reason for returns.
* Returns for defective and mis-shipped items are offered when the request is made within 7 days of delivery.
* If you need to request an exchange or return for missed items, read through FAQs before you make an inquiry.

[Ineligible for Exchanges/Returns]
- Items specified as ‘not refundable’ due to the change of mind (made-to-order/pre-order products)

Pre-order items can be canceled during the pre-order period, but they cannot be canceled once you are notified that cancellation is not accepted.
- Exchange/return requests made after the specified period
- Items damaged due to customers’ negligence
- Items with signs of use
- Items returned without any prior request or rejected for returns
- Items returned due to the incorrect address, absence, or undirected recipient
- Other: items damaged from unboxing, made-to-order items, or ‘non-refundable’ items as specified on the product page