If the product seems to have been lost during the shipping process, please submit a private inquiry.

We will help you with the reshipping process once your inquiry is processed. However, please understand that compensation and redelivery are not possible once 30 days have passed since the product is shipped out due to supply and demand problems and the policies of the shipping company.

Items that are sent back due to an unclear delivery address or recipient are stored in the logistics center for one month starting at the time of return. Compensation will not be offered for cases that exceed the applicable period due to the policies of each shipping company.

Returns for a product that a customer directly sends to the warehouse without submitting a return request to Customer Service will not be processed for any reason.

Return and refund requests may not be accepted if the customer has already paid the shipping fee and returned the product. When returning a product for cash on delivery, the product may be automatically returned to the customer's address.

If you wish to return a product, submit a return request via private inquiry on My Profile, then a designated pick-up service will visit you. If the pick-up service driver's visit is delayed, please contact Customer Service. We will respond as quickly as possible.

Exchange requests due to a change of mind are not accepted. Exchange requests are only accepted if the product is delivered to the wrong place or components are missing.

Customers who want to request an exchange due to a change of mind must return the received product and place a new order. Return requests may not be accepted if the product is classified as an item that cannot be returned.

You can check your order's shipping status at My Account → Track Orders.

Refunds and redelivery are not offered for items that were shipped to the wrong address due to customer negligence.

If your order status is 'Processing,' the shipping addresses (or contact information) can be changed by sending a private inquiry to Customer Service.

In order to have multiple products shipped together, they must all be added to the cart and paid for at the same time.

Generally, products are dispatched by Order Number. If the shipping start dates are different, your shipment will be dispatched on the later date.

If you wish to have multiple products shipped together after placing an order, please cancel the order, add all desired items to your cart, then replace your order. Please note that orders cannot be canceled once their status is 'Processing.'

Possible reasons for delivery failure are as follows.

- Incorrect address

- Recipient was absent or deliverer could not be contacted

- Delivered to the security guard or mailbox

- Inspection or customs duty at the customs office

- Received by another person because recipient was absent

If consignment in another location is not possible, the parcel will be stored for a certain period of time by the shipping company, then automatically returned to South Korea. If the product is sent back because the recipient cannot be contacted, the customer who placed the order will be responsible for the round-trip shipping and redelivery fees.

If none of the scenarios above are applicable to your situation and you cannot check the location of the product, please send a private inquiry containing the relevant information to Customer Service.

We will help you as quickly as possible.

The shipping fee for each country is calculated automatically based on the country of destination and weight of the product.

Please note that the amount paid when placing an order is the shipping fee. Taxes may be charged depending on local customs.

* Please note that additional shipping fees may apply if the items are shipped separately.