You can check your Reward Point History at My Account > Benefits > Reward Points.

You can check your valid reward points at My Account.

Coupons that have not yet expired will be restored upon cancellation or refund.

If only some of the products are exchanged or refunded, the coupon used for purchase will not be reissued.

Unused coupons that have expired will not be reissued.

You can see your order details at My Account.

The policy regarding the quantity that a customer can purchase at once varies by product.

The number of products that can be purchased per member may be limtied for some products in order to allow as many customers to purchase as possible.

Products from each artist's page can be added to your cart, then paid for all at once. 

However, please understand that your shipment will be dispatched once all products have been warehoused.

Yes, you can checkout as a guest.

However, some services may not be available to guests.

Please submit a return request to Customer Service before returning a product. Once the request is accepted, send the product via the designated shipping company according to the instructions. 

Products that are returned arbitrarily without prior registration will not be processed.

- For full and partial order cancellations, please submit a private inquiry to Customer Service. 

- For guest orders, please make sure to include the order number.

- The entirety or parts of orders cannot be cancelled directly. For such instances, please submit a request via a private inquiry to Customer Service. 

- Payment cancellation requests are not accepted for orders that have been delivered. For such instances, please submit a return request via a private inquiry to Customer Service.

Your reward points will be restored first, then the amount paid excluding the amount of reward points will be refunded.

Refunds will be made via the original payment method.

The refund process takes at least 7 days from the refund date in South Korea and 14-30 days overseas.

If the refund is not completed even after the given period of time has passed after the cancellation request is approved, please send a private inquiry to Customer Service.

1. Please submit a private inquiry to Customer Service.

2. Check the photo and Order Number posted on Customer Service, then check the exchange/return status with the Logistics Team.

3.For products shipped overseas, the recipient must send in the product directly without a pick-up process.

4. Once the returned product has been checked, we will process your return.

Exchange requests for defective free gifts and event giveaways will not be responded to as they are manufactured in a limited quantity.

Please check whether a defective product can be exchanged in advance by sending a private inquiry to Customer Service.

1. Please submit a private inquiry to Customer Service.

2. Once exchange/return has been approved, please fill in your order number, name, contact information, and reason for requesting exchange/return on the return form enclosed in the packaging.

3. For products shipped overseas, the recipient must send in the product directly without a pick-up process.

4. Once the returned product has been received, we will confirm its reception and process your return.