Follow the processes below in order to receive your missing item.

A video recorded before unboxing the package is required. Please note that missing items cannot be re-dispatched until you submit the video.

1. Before you remove tape from the packaging, please record the front, back, and sides of the packaging.

2. The unboxing video must include all components of products you order so as to show which component is missing.

Reshipping the missing item/component may be denied when there is any trace of unboxing on the video.

Please carefully read the cautions offered through the QR code on the packaging sticker.